fyrwin Platform Privacy Notice

This page describes what we collect when you use fyrwin and how we keep that data protected. We collect personal information—email, phone number, ID card details, proof of address, and payment information—to verify your account, process deposits and withdrawals, and comply with anti-fraud law. We store this data securely and do not share it with third parties except where required by regulation or necessary to process your payment.

Our fyrwin platform processes data across multiple jurisdictions. Your account information may be stored on servers located outside Indonesia. We encrypt data in transit and at rest. You have the right to request your data, correct inaccuracies, and ask us to delete your account and associated records. This notice explains our practices in detail.

We update this privacy notice periodically. Changes take effect immediately when posted. Your continued use of fyrwin after an update means you accept the updated terms. If you do not agree, you can close your account anytime.

What We Collect on fyrwin

We collect information in three categories. First, account information: your email, password, full name, date of birth, phone number, and address. Second, verification documents: a photo of your ID card (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental contract). Third, payment information: your bank account number or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details).

We also log behavioural data: which games you play, when you play, how much you bet, and your transaction history. This data helps us detect fraud, enforce our terms, and provide customer support. We use cookies and similar tracking technologies to remember your login, preferences, and gaming history. Most cookies expire after 30 days; some persist longer for security purposes.

Data we collect from your device

When you use our fyrwin app, we collect your device type, operating system version, app version, and IP address. We may also access your approximate location (city or region level) to verify you are in a jurisdiction where our services are available. We do not access your camera, contacts, or calendar without explicit permission. We do not sell your location data to third parties.

Third-party data processors on fyrwin

We use third-party processors for specific functions. Payment processors (Xendit, Doku, or similar) handle your bank and e-wallet transactions. We do not store your full bank details ourselves; instead, our payment processor stores and encrypts them. Identity verification providers (Onfido, Jumio, or similar) verify your ID documents. We send a photo of your ID to them; they return a pass/fail result, then delete the photo. Cloud hosting providers (AWS, Google Cloud, or similar) host our servers and databases.

Each processor signs a data protection agreement with us. They cannot use your data for their own marketing or sell it to other companies. They must delete data on our request or after a set retention period. We audit our processors annually to ensure compliance.

Your Rights and Our fyrwin Commitments

You have the right to access your data anytime. Log into your fyrwin account and download your transaction history, betting records, and account information through the Account Settings menu. You have the right to correct inaccurate data—if your name or address is wrong, contact our Customer Support team and we will update it. You have the right to delete your account and associated data, subject to a 30-day waiting period (to allow dispute resolution and regulatory compliance). After 30 days, we delete all personal data except records required by law.

You have the right to opt out of marketing emails. Every email we send includes an "Unsubscribe" link. You can also disable promotional notifications in your app settings. You cannot opt out of transactional emails (account alerts, withdrawal confirmations, support responses) because these are necessary for account security.

Data security and encryption on fyrwin

We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit. All passwords are hashed; we do not store them in plain text. Your bank details and card numbers are encrypted at rest on our servers. Access to databases is restricted to authorized staff with multi-factor authentication. We conduct annual security audits and penetration testing. If we discover a data breach, we notify affected users within 72 hours and report it to relevant authorities.

We cannot guarantee absolute security. No online system is 100 percent secure. If you suspect unauthorized access to your fyrwin account, change your password immediately and contact our support team. We can freeze your account and review your activity.

International data transfers

Our fyrwin servers may be located outside Indonesia. When your data is transferred to another country, we ensure it receives the same level of protection as it would in Indonesia. We use standard contractual clauses and data protection agreements to ensure compliance with Indonesian law. If you are concerned about your data being processed outside Indonesia, you can contact us to discuss alternatives or close your account.

We at fyrwin treat your data as your property. We protect it, we limit who can access it, and we let you control it.

Contact us about privacy on fyrwin

If you have questions about how we handle your data, contact our Customer Support team through the fyrwin app. Our team responds in English and Indonesian within 24 hours on business days. You can also email us with privacy questions, and our Data Protection Officer will respond within two weeks. If you believe we have mishandled your data, you can file a complaint with Indonesia's Personal Data Protection Authority.

This privacy notice applies to all services on fyrwin—live-dealer tables (blackjack, roulette, baccarat), sportsbook markets (Liga 1, Piala AFF, Premier League), slot games (Aviator, Sweet Bonanza), and esports (Mobile Legends, Free Fire). If you use fyrwin from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions, this notice governs our handling of your data. We are committed to transparency and your control over your information.